Careers
 at RCDSO


 

The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for nearly 10,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, and fairness in all our work.

RCDSO offers an engaging and values-based work culture that promotes leadership, work/life balance, teamwork and opportunities for professional development.

By joining the College, you’ll work in a vibrant, positive and progressive environment that will motivate you to achieve your best.

CURRENT JOB POSTINGS

  • Investigator
  • Manager, Professional Liability Program
  • Senior Administrative Assistant



Investigator

Bring your excellent communication and organizational skills to RCDSO by joining us as an Investigator in our Professional Conduct and Regulatory Affairs department.

The Investigator is responsible for investigating complaints against dentists through to disposition by the Inquiries, Complaints and Reports (ICR) Committee and representing the College at the Health Professions Appeal and Review Board (HPARB). Duties include both oral and written communication with complainants, patients, dentists and others, and effective case management consistent with legislated requirements.

Vision

We are looking for an individual who is a self-starter, and works well in a demanding and fast-paced environment. This individual is very organized and has excellent oral and written communication skills with a keen eye for detail.

Qualifications

  • Completion of university degree in a related field or equivalent work experience
  • Demonstrated experience and training with a variety of investigative techniques and superior investigation skills
  • Ability to investigate thoroughly and objectively while maintaining confidentiality
  • Knowledge of the Regulated Health Professions Act, related legislation and administrative tribunal procedures
  • Excellent interpersonal, oral/written and interviewing skills
  • Ability to work independently and demonstrate sound judgment
  • Strong attention to detail and accuracy
  • Superior organizational, time management and case management skills, and ability to work well under pressure
  • Excellent computer skills (e.g. Microsoft Office) and knowledge of electronic document/case management systems
  • Ability to excel in a dynamic team environment
  • Knowledge of dental practices an asset

Responsibilities

  • Investigate complaints about dentists from members of the public
  • Respond to telephone and written inquiries regarding the College’s complaint and alternative dispute resolution (ADR) processes
  • Interview by telephone and in-person: complainants, patients, dentists and other witnesses as necessary
  • Visit dental offices in Ontario to conduct investigations
  • Arrange expert opinions as required
  • Maintain case files in an organized, accurate and complete manner that is consistent with legislated requirements and timelines
  • Manage case files using the College’s case management system
  • Participate in and contribute to regular team meetings
  • Represent the College at the Health Professions Appeal and Review Board

Cover letters and resumes must be received by March 9, 2017. Please forward in confidence to careers@rcdso.org.



Manager, Professional Liability Program

Bring your excellent communication and organizational skills to our team as the Manager of our Professional Liability Program (PLP).

The Professional Liability Program administers the RCDSO’s malpractice insurance program for all current and former RCDSO members. This includes claims management, insurance management and risk management. As Manager you will lead the direction and implementation of the program.

Qualifications

  • Strong knowledge, experience and skill in the regulatory environment
  • Understanding of the Regulated Health Professions Act (RHPA)
  • Completion of a university degree or a professional designation; DDS, LLB or equivalent is an asset
  • More than five-years’ experience processing/ managing medical malpractice claims, or equivalent experience
  • Proven senior management and leadership skills, strong negotiation, mediation, and change management skills/experience, and excellent people management skills
  • Strong team player; ability to work with various departments and management team
  • Ability to excel in a collaborative environment
  • Excellent people management skills
  • Strong oral, written, and presentation skills
  • Excellent computer skills in common office software applications including case management software

Responsibilities

  • Daily management of the claim process including assignment, review and approval of claim files
  • Supervision, development, and performance management of departmental staff
  • Supporting the Professional Liability Committee by presenting cases and other matters for their deliberation and providing expert advice
  • Liaise with the program underwriter and provision of required reporting to them
  • Perform risk management by identifying trends in claims experience and educating members on how to prevent those risks through written and oral communication to the membership
  • Speak at member functions and representing the College on external committees and/or working groups as required by the Registrar
  • Work with department staff and other RCDSO staff to develop process flow improvements and efficiencies
  • Select and assign defence counsel and dental and/or other experts
  • Negotiate policy terms with the insurer and recommend changes to the design/risk profile of the program

Cover letters and resumes must be received by March 9, 2017. Please forward in confidence to careers@rcdso.org



Senior Administrative Assistant

The Professional Liability Program (PLP)administers the RCDSO’s malpractice insurance program for all current and former RCDSO members. This includes claims management, insurance management and risk management.

The Senior Administrative Assistant provides administrative and clerical support on claims and other PLP department matters.

Vision

We are looking for an individual with excellent customer service orientation and a keen eye for detail. This individual is a self-starter that requires minimal direction, enjoys pitching in to help others when needed, is reliable, and displays pride in their work.

Qualifications

  • Minimum of three years legal secretarial/ administrative experience, preferably in insurance, medical malpractice and/or personal injury law
  • Comprehensive knowledge of Microsoft Office, including Word, Excel and Outlook
  • Excellent written/oral communications with a keen eye for detail, including strong typing skills and the ability to prepare correspondence using dictation equipment
  • Ability to produce a high-volume of work quickly and accurately in a fast-paced environment
  • Ability to work under pressure and meet deadlines
  • Professional telephone manner
  • Ability to excel within a team environment
  • Knowledge of medical/dental terminology an asset

Responsibilities

  • Transcribe and draft correspondence, and prepare case file materials as required, including photocopying, organizing and filing
  • Opening and closing files, maintaining bring-forward system
  • Organizing dental records, including x-rays, digital images, etc.
  • Taking basic information from members on new matters
  • Sorting and distributing incoming and outgoing mail
  • Performing accounting related functions
  • Assisting the Supervisor and department Manager with other functions as assigned
  • Providing back-up support on telephones as required

Cover letters and resumes must be received by March 2, 2017. Please forward in confidence to careers@rcdso.org

Contact Us

Submit your application for new job opportunities to careers@rcdso.org

We thank all who apply; however, only those applicants selected for an interview will be contacted. The Royal College of Dental Surgeons of Ontario is an equal opportunity employer and offers a competitive salary.


Why choose RCDSO?

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