Careers
 at RCDSO


 

The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for nearly 10,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, and fairness in all our work.

RCDSO offers an engaging and values-based work culture that promotes leadership, work/life balance, teamwork and opportunities for professional development.

By joining the College, you’ll work in a vibrant, positive and progressive environment that will motivate you to achieve your best.

CURRENT JOB POSTINGS

  • Legal Advisor, PLP
  • Assistant Manager, Complaints
  • Level 1 Service Desk Technician (Contract)
  • Senior Administrative Assistant
  • Administrative Assistant, Reports (Contract)

Legal Advisor, PLP

Bring your excellent legal expertise and analytical skills to our team as a Legal Advisor in our Professional Liability Program (PLP) department.

PLP administers RCDSO’s malpractice insurance program for all current and former RCDSO dentists. This includes claims management, insurance management and risk management.

A Legal Advisor provides legal support to the Manager, PLP and department staff. This role involves assisting Ontario dentists with medical and legal issues by overseeing the management of actual and potential dental malpractice litigation, and providing risk management information and advice.

What can I expect to do in this role?

You will:

  • Conduct legal research and analysis, and assist PLP staff with legal issues
  • Receive reports from dentists about medical and legal issues
  • Interview dentists and gather information and documents to triage reported problems
  • Advise dentists on options and strategies, including implications
  • Provide dentists with documentation to assist them in resolving disputes themselves
  • Investigate dental malpractice allegations and the potential validity of such claims
  • Communicate with patients or their legal representatives regarding the merits of claims, and to negotiate settlements, if applicable
  • Supervise and instruct external counsel assigned to defend dentists involved in legal proceedings
  • Provide advice to dentists on how to avoid medical and legal problems through one-on-one discussions, group presentations and written material

What skills and background do I need?

The Legal Advisor requires:

  • LL.B. or equivalent; member of the Law Society of Upper Canada
  • Excellent written/oral communication skills
  • Excellent organizational and analytical skills
  • Ability to take initiative and work with minimal supervision
  • Ability to organize and prioritize assignments, and produce a high-volume of work quickly and accurately
  • Ability to work under pressure and meet deadlines
  • Ability to work well within a team environment
  • Previous medical malpractice experience is an asset
  • Knowledge of medical/dental terminology is an asset

How do I apply?

Submit a cover letter, telling us why you are interested in this position and how your skills meet our needs. Your letter and resume must be emailed to careers@rcdso.org.


Assistant Manager, Complaints

Bring your excellent consultative and collaborative leadership skills to our team as the Assistant Manager, Complaints in our Professional Conduct and Regulatory Affairs (PCRA) department.

The PCRA department responds to inquiries from the public about dental concerns, investigates the conduct of dentists, provides support to College committees in their decision-making roles, and enforces committee decisions.

The Assistant Manager is passionate about inspiring and motivating people. A proven leader and team player, their expertise and guidance is sought and respected by peers and staff. The individual has a positive attitude and a progressive and optimistic approach which motivates others. The Assistant Manager encourages continuous improvement, fosters professional development and empowers a successful team.

The ideal candidate has in-depth knowledge of the regulatory system. Demonstrated supervisory skills, team leadership, coaching or mentoring experience are all strong assets in this role.

What can I expect to do in this role?

You will work as part of a team to:

  • Supervise investigators and complaint administrator, including mentoring, coaching, feedback and performance management
  • Promote consistency and best practices through consultation, collaboration and innovation
  • Collaborate with senior staff and other internal stakeholders to develop and implement continuous improvement initiatives and policies and procedures
  • Assign files to investigators, maintain caseloads and timelines, and triage files based on departmental criteria
  • Organize staff orientation and training, learning opportunities and team-building activities
  • Establish and maintain investigative timelines
  • Bring requests for withdrawal of complaints to the Registrar for consideration, pursuant to the legislation
  • Carry a modest investigation caseload when required
  • Develop monthly activity/status reports for senior staff
  • Represent the College at the Health Professions Appeal and Review Board when required

What skills and background do I need?

The Assistant Manager requires:

  • Demonstrated ability to lead, inspire, motivate and empower
  • Excellent communication, interpersonal and critical thinking skills
  • Ability to work independently and in collaboration with others
  • Sound judgment, accuracy and attention to detail
  • Superior organizational, time management and case management skills
  • Demonstrated ability to work well under pressure to tight deadlines
  • Experience in a regulatory or legal environment or a combination of post-secondary and professional experience in a similar role are strong assets
  • Proficiency in Microsoft Office , Adobe Acrobat and electronic case management systems

How do I apply?

Submit a cover letter, telling us why you are interested in this position and how your skills meet our needs. Please forward your letter and resume via emailed to careers@rcdso.org.


Level 1 Service Desk Technician (Contract)

Bring your excellent customer service and self-starter skills to our team as the Level 1 Service Desk Technician in our Information Technology (IT) department.

The Information Technology Department plans, operates and supports the College’s Information and Technology services and infrastructure, enabling our business partners to carry out their roles efficiently, productively and securely. The department meets multiple business and technical requirements, provides secure IT services and infrastructure, and manages associated costs.

The Level I Service Desk Technician ensures proper computer operation to enable staff to accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving user help requests and escalating incidents when needed. Solutions may involve diagnostic and help request tracking tools, which require the individual give in-person, hands-on help at the desktop level.

What can I expect to do in this role?

You will work as part of a team to:

  • Provide first contact support for incoming service desk requests via telephone, web portal, email and chat to ensure courteous, timely and effective customer issue resolutions
  • Build rapport and elicit problem details from service desk customers
  • Prioritize incidents and service requests according to defined processes to meet SLAs
  • Escalate incidents with accurate documentation to suitable technician, when required
  • Record, track and document service desk incident-solving process,
  • Use remote tools and diagnostic utilities to aid in troubleshooting
  • Research and supply solutions using internal and external knowledgebase
  • Identify and learn appropriate software and hardware used and supported by the organization
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals or other fixes
  • Develop help sheets and FAQs for end users
  • Provide suggestions for continual improvement

What skills and background do I need?

The Level 1 Service Technician requires:

  • College diploma or university degree in the field of computer science and/or three years equivalent work experience
  • Excellent customer service orientation
  • Knowledge of basic computer hardware troubleshooting
  • Experience with desktop and server operating systems including, Windows 7, Windows 10 Windows 2008, etc.
  • Ability to work in a fast-paced environment and maintain confidentiality
  • Strong documentation and communication skills
  • Exceptional interpersonal skills, with a focus on rapport building, listening and questioning
  • CompTIA A+ would be an asset
  • Knowledge of ITIL would be an asset

How do I apply?

Submit a cover letter, telling us why you are interested in this position and how your skills meet our needs. Please forward your letter and resume via email to careers@rcdso.org


Senior Administrative Assistant

Bring your excellent communication and organizational skills to our team as the Senior Administrative Assistant in our Professional Liability Program department. 

The Professional Liability Program (PLP) administers RCDSO’s malpractice insurance program for all current and former RCDSO members. This includes claims management, insurance management and risk management. 

The Senior Administrative Assistant is responsible for providing administrative and clerical support on claims and internal PLP department matters.

What can I expect to do in this role?

You will work as part of a team to:

  • Transcribe and draft correspondence 
  • Prepare case file materials as required, including photocopying, organizing and filing 
  • Open and close files; maintain a bring-forward system 
  • Organize dental records, including x-rays, digital images, etc. 
  • Take basic information from members on new matters 
  • Sort and distribute incoming and outgoing mail 
  • Perform accounting related functions 
  • Support the Assistant Manager and department Manager with other functions as assigned 
  • Provide back-up support on telephones as required

What skills and background do I need?

The Senior Administrative Assistant requires:

  • Completion of two- to three-year community college program
  • Minimum of three years’ legal secretarial/administrative experience, preferably in insurance, medical malpractice and/or personal injury law 
  • Comprehensive knowledge of Microsoft Office 
  • Excellent written/oral communications with a keen eye for detail, including strong typing skills and the ability to prepare correspondence using dictation equipment 
  • Ability to produce a high-volume of work quickly and accurately in a fast-paced environment 
  • Ability to work under pressure and meet deadlines 
  • Professional telephone manner 
  • Ability to excel within a team environment 
  • Knowledge of medical/dental terminology an asset

How do I apply?

Submit a cover letter, telling us why you are interested in this position and how your skills meet our needs. Your letter and a resume must be emailed to careers@rcdso.org


Administrative Assistant, Reports (Contract)

Bring your excellent customer service and organizational skills to our team as the Interim Administrative Assistant, Reports in the Professional Conduct and Regulatory Affairs (PCRA) department. 

The PCRA department responds to public inquiries about dental concerns, investigates the conduct of dentists, provides support to the Inquiries, Complaints and Reports Committee (ICRC), and Discipline Committee in their decision-making roles and enforces their decisions. 

The Administrative Assistant, Reports is responsible for providing support to the PCRA department, including the Administrator, Reports, Monitoring and Enforcement, senior dental consultants, dental analysts and the Manager, Reports.

What can I expect to do in this role?

You will:

  • Prepare standard correspondence and records of investigation
  • Prepare letters and Registrar’s reports to send out
  • Photocopy, itemize, acknowledge receipt and return large-volumes of original dental/medical records obtained through investigation
  • Open, maintain and close investigation files, including profiling emails for senior dental consultants 
  • Use our case management system to track case actions and statuses
  • Maintain files, databases, records related to department programs
  • Communicate with dental offices in preparation of Section 75/Registrar’s investigations
  • Provide back-up support for the department as required

What skills and background do I need?

The Administrative Assistant, Reports requires:

  • Completion of two- to three-year community college program 
  • Two to three years of extensive position related experience 
  • Excellent knowledge of Microsoft Office including Word, Excel, Outlook and Irfan View 
  • Excellent written/oral communication skills 
  • Ability to work in a fast-paced environment and maintain confidentiality 
  • Experience in a legal or regulatory environment an asset
  • Knowledge of dental practices an asset

How do I apply?

Submit a cover letter, telling us why you are interested in this position and how your skills meet our needs. Your letter and a resume must be emailed to careers@rcdso.org by February 9, 2018

Contact Us

Submit your application for new job opportunities to careers@rcdso.org

Thank you for your interest; only applicants selected for an interview will be contacted. The Royal College of Dental Surgeons is an inclusive employer.

Accommodation is available upon request under the Ontario Human Rights Code.

 

Why choose RCDSO?

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