The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for nearly 10,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, and fairness in all our work.

RCDSO offers an engaging and values-based work culture that promotes leadership, work/life balance, teamwork and opportunities for professional development.

By joining the College, you’ll work in a vibrant, positive and progressive environment that will motivate you to achieve your best.


  • Administrative Assistant, Complaints
  • Senior Administrative Assistant, PLP

Administrative Assistant, Complaints

Bring your excellent administrative and organizational skills to our team as the Administrative Assistant, Complaints in our Professional Conduct and Regulatory Affairs (PCRA) department.

The PCRA department of the College responds to inquiries from the public about dental concerns, investigates the conduct of dentists, provides support to the Inquiries, Complaints and Reports and Discipline Committees in their decision making roles and enforces committee decisions.

The Administrative Assistant, Complaints, is responsible for providing administrative support to the PCRA department, performing duties to support investigators in their investigation of formal complaints.

What can I expect to do in this role?

You will work as part of a team to:

  • Provide support to the complaint investigators
  • Prepare standard correspondence
  • Prepare Records of Investigation (ROIs)
  • Photocopy, itemize, acknowledge receipt, maintain and return original dental/medical records obtained through investigation
  • In collaboration with investigators, maintain case files in an organized, accurate and complete manner that is consistent with legislated requirements and timelines
  • In collaboration with investigators, manage case files using the College’s case management system
  • Maintain an effective bring-forward system
  • Transcribe written notes and voicemail messages for complaint files
  • Respond to general inquiries from complainants and members
  • Close complaint files upon completion

What skills and background do I need?

The Administrative Assistant, Complaints requires:

  • Completion of a two- to three-year community college program and at least five years’ of position related experience
  • Proficiency in Microsoft Office and Adobe Acrobat
  • Ability to work closely and collaboratively in a dynamic team environment
  • Excellent organizational skills and ability to prioritize assignments in a fast-paced environment
  • Excellent written and oral communication skills, and interpersonal skills
  • Strong attention to detail and accuracy
  • Demonstrated maturity, reliability and dependability in the workplace
  • Ability to maintain confidentiality

How do I apply?

Submit a cover letter, telling us why you are interested in this position and how your skills meet our needs. Your letter and a resume must be emailed to

Senior Administrative Assistant, Professional Liability Program

Bring your excellent communication and organizational skills to our team as the Senior Administrative Assistant in our Professional Liability Program (PLP) department.

The Professional Liability Program (PLP) administers RCDSO’s malpractice insurance program for all current and former RCDSO members. This includes claims management, insurance management and risk management.

The Senior Administrative Assistant is responsible for providing administrative and clerical support on claims and internal PLP department matters.

What can I expect to do in this role?

What can I expect to do in this role?

  • Transcribe and draft correspondence
  • Prepare case file materials as required, including photocopying, organizing and filing
  • Open and close files; maintain a bring-forward system
  • Organize dental records, including x-rays, digital images, etc.
  • Take basic information from members on new matters
  • Sort and distribute incoming and outgoing mail
  • Perform accounting related functions
  • Support the Assistant Manager and department Manager with other functions as assigned
  • Provide back-up support on telephones as required

What skills and background do I need?

The Senior Administrative Assistant requires:

  • Minimum of three years’ legal secretarial/administrative experience, preferably in insurance, medical malpractice and/or personal injury law
  • Comprehensive knowledge of Microsoft Office, including Word, Excel and Outlook
  • Excellent written/oral communications with a keen eye for detail, including strong typing skills and the ability to prepare correspondence using dictation equipment
  • Ability to produce a high-volume of work quickly and accurately in a fast-paced environment
  • Ability to work under pressure and meet deadlines
  • Professional telephone manner
  • Ability to excel within a team environment
  • Knowledge of medical/dental terminology an asset

How do I apply?

Submit a cover letter, telling us why you are interested in this position and how your skills meet our needs. Your letter and a resume must be emailed to

Contact Us

Submit your application for new job opportunities to

Thank you for your interest; only applicants selected for an interview will be contacted. The Royal College of Dental Surgeons is an inclusive employer.

Accommodation is available upon request under the Ontario Human Rights Code.


Why choose RCDSO?

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